1. mironn6's Avatar
    Hii there's
    My problem is when I pass with my fingers on the keyboard the screen need to move but sometimes the screen is stacked
    Another problem is when I want to end call and touch the red line there is not respond
    My software is 10.3.2786
    Someone have an answer to this problem
    Thank you

    Posted via CB10
    04-08-16 12:29 PM
  2. gmr1987's Avatar
    How long have you been running the device? Sometimes funny things happen for the first few hours or even days.

    Behold, my thumbs have spoken.
    04-08-16 12:38 PM
  3. mironn6's Avatar
    I buy the passport in January from January I have the problem. Even if I connected to blackberry link. And make hard reset it's not help me the problem back
    When this problem happen I need make restart and it's help until it's back sometime a few day. Sometimes is back in the same day

    Posted via CB10
    04-08-16 12:48 PM
  4. mironn6's Avatar
    Someone can help me about my. Problem or maybe I am. Alone with this problem

    Posted via CB10
    04-09-16 12:55 AM
  5. Lusitano17's Avatar
    Some things to consider...

    Have you spilled any fluid on device or exposed it to any debris?

    Run BBVE and check your keyboard responses.

    Open Settings...Language and input...toggle the Touch enabled Keyboard switch.

    Reboot device.

    Connect to BBLINK and try a reload of OS.

    If no resolution than you may have a hardware issue in the keyboard itself which would require replacement...if that is the case your device should have a 1 year warranty for repair or replacement.
    04-09-16 01:46 AM
  6. mironn6's Avatar
    Thanks I try everything but the problem back and the shop where I buy don't help me I was there. And they no have a solution I have a big problem with him

    Posted via CB10
    04-09-16 04:01 AM
  7. gmr1987's Avatar
    Did you buy it through a network provider?

    Behold, my thumbs have spoken.
    04-09-16 07:26 AM

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