1. tomasjavorsky's Avatar
    Hello,
    my Passport can't turn on. There's a loading circle (with the text "Prepare the settings" below), and if the circle comes to the end, then happen nothing and the phone does'nt start.
    I've tried to wait, but it was after 2 hours the same.
    If I try to connect the phone with the BB Link, it will be detected, but the only option is the reloading of the firmware. The reboot does't work (it's unavailable).
    I don't want to reload the firmware because of my dates - phone book and notes.
    Is there a way to save my data before the reloading?
    Thank You very much for Your answers.
    02-01-18 06:16 AM
  2. conite's Avatar
    Hello,
    my Passport can't turn on. There's a loading circle (with the text "Prepare the settings" below), and if the circle comes to the end, then happen nothing and the phone does'nt start.
    I've tried to wait, but it was after 2 hours the same.
    If I try to connect the phone with the BB Link, it will be detected, but the only option is the reloading of the firmware. The reboot does't work (it's unavailable).
    I don't want to reload the firmware because of my dates - phone book and notes.
    Is there a way to save my data before the reloading?
    Thank You very much for Your answers.
    It would seem you're stuck. You will have to run an autoloader.

    I feel bad for you, but in 2018 it's inexcusable to not have all of your data synced to the cloud.

    https://mega.nz/#!EJQUSIYJ!-g77DzNbq...QLrlWk78FSXqxk

    Download to PC, unzip it, plug in your phone, and run the autoloader.
    02-01-18 07:28 AM

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