1. dominicloughrey's Avatar
    Hi, The contacts in my Blackberry Passport have become all mixed up. Some contacts have been assigned the number of another contact, resulting in them having two numbers.
    It's a big problem when you get a phone call and you are expecting to talk to someone else. Also, The text message you receive, is displayed as being from another contact.
    Luckily, I had backed up my contacts and was able to restore them, after I deleted all from my phone.
    But it's going to happen again as this is the fourth time it has happened.
    Any ideas?
    Thanks.
    07-26-17 07:32 AM
  2. coffee-turtle's Avatar
    Contact merging might be going on in the background. Try turning it off:

    https://help.blackberry.com/en/black...722140547.html

    Code:
    In the Contacts app, swipe down from the top of the screen.
    Tap The Settings icon.
    Turn off the Automatically Merge Contacts switch.
    Tip: If you also want to unmerge your existing contacts, turn on the Unmerge Existing Contacts switch.
    07-26-17 10:41 AM
  3. dominicloughrey's Avatar
    Thanks for the reply but can't see it being that.
    Whatever's happening puts a completely different contact's number into another contact's details
    ending up with that contact having his ( her ) own number plus the other contact's number.
    There is no similarity in the names ( or numbers ) of the contacts, involved.
    07-26-17 12:09 PM
  4. coffee-turtle's Avatar
    Thanks for the reply but can't see it being that.
    Whatever's happening puts a completely different contact's number into another contact's details
    ending up with that contact having his ( her ) own number plus the other contact's number.
    There is no similarity in the names ( or numbers ) of the contacts, involved.
    I see your point.
    Still wonder if you did turn it off would it help. Stranger things....
    07-26-17 04:13 PM
  5. dominicloughrey's Avatar
    Yes, indeed! Will do that.
    Thanks, again.
    07-26-17 04:45 PM

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