1. CrackBerry Question's Avatar
    Got a prompt to upgrade to 10.3.3. Did so. My Passport has been inoperable ever since, stuck in a perpetual loop of "Preparing Blackberry Hub." Managed to access SD card and upload all media files stored there, but no luck grabbing files stored on device. Spent 4 hours with BB tech support, only to be told only option is a complete wipe (which will force me to lose unique files stored on the device). Before I throw in the towel, I'm reaching out in hopes of finding a solution. Thanks!
    03-28-17 10:12 PM
  2. conite's Avatar
    Hold down power button until phone restarts on its own.

    Then don't touch it for 20 minutes. Just put it down and leave the room.
    03-28-17 10:15 PM
  3. SkyKing19's Avatar
    Nope. Tried that 3 days ago. But thanks for the quick reply!
    03-28-17 10:33 PM
  4. conite's Avatar
    Nope. Tried that 3 days ago. But thanks for the quick reply!
    Try it again.
    03-28-17 10:42 PM

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