1. acoooi's Avatar
    Hi, I have many usb cable and I want to connect my Q10 to my PC but it doesnt seems to connect and it canot be detected.

    Question is, do I really need the original cable that came with the phone? Because I left it in my University for my 3 month semester break.

    Thanks

    Posted via CB10
    06-06-16 04:27 PM
  2. Denise in Los Angeles's Avatar
    Some other generic usb cables do not work with BlackBerrys. Did you try every usb cable that you have?
    06-06-16 04:29 PM
  3. acoooi's Avatar
    Yup, tried all usb cables that I have from my previous droid phones. Sad me

    Posted via CB10
    06-07-16 07:22 AM
  4. Denise in Los Angeles's Avatar
    Try turning your PC off and on without the cable connected, turn off again, then connect the usb. It might "refresh" and detect the phone.
    06-07-16 09:13 AM
  5. Dunt Dunt Dunt's Avatar
    Making sure that your PC has the latest device drivers can help....


    Sadly those USB connectors are a weak link....
    06-07-16 11:55 AM
  6. acoooi's Avatar
    Device drivers for my phones or my pc drivers? Tried uninstall all BlackBerry software, restart and connect again the cables still cant detect.

    Posted via CB10
    06-07-16 02:47 PM
  7. Dunt Dunt Dunt's Avatar
    Device drivers for my phones or my pc drivers? Tried uninstall all BlackBerry software, restart and connect again the cables still cant detect.

    Posted via CB10
    Both really....

    If possible, try connecting another phone using that cable... see if the computer detect it.
    If possible, try connecting your phone to another computer... even without LINK or drivers the computer should detect the phone.

    Might help you to rule out the cable or the phone or the computer.
    kbz1960 likes this.
    06-07-16 03:02 PM
  8. Tamashek's Avatar
    I would suggest you check the connection port on your Q10. There is often problem with it. Had to take my Z30 to the shop and have it checked. Once it was fixed, it worked fine

    Posted via CB10
    06-07-16 05:29 PM

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