1. CrackBerry Question's Avatar
    We are having an issue, not getting BIS email, after a sim swop (same number & same network 02)

    This is happening on four numbers / devices, others we have changed have been OK

    Getting voice calls without a problem

    Tried checking data plan, a different sim (again swop using same mobile number) & tried new Curve device but still no email working

    Can anybody help / advise with possible resolutions? Would be much appreciated
    11-10-14 06:43 AM
  2. anon1727506's Avatar
    Have you tried logging into your BlackBerry account and re-sending the service books? (you do have a BIS Plan on all these accounts)
    11-10-14 08:16 AM
  3. MobileMadness002's Avatar
    You will need an active BIS service on any SIM to work properly in this device. Do an HRT registration, then proceed from there.
    11-10-14 10:31 AM

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