1. Jahot 41's Avatar
    Someone who can solve my problem, please help me.
    My Q10 blackberry is almost 1 week can not open BBM.
    When I open it, always bring up the information

    (NO BLACKBERRY DATA)
    (BBM IS UNABLE TO CONNECT TO THE SERVER .. PLEASE TRY AGAIN LATER)

    I've turned on my wifi.
    I've bought a package for blackberry for 12 $.
    I've tried restarting my phone.
    I tried to unplug the battery and turn it on again.
    I tried to go to Settings > About, select Network in the drop-down and then the 3 dots at the bottom right (aka Advanced). Tap "Register BlackBerry". but nothing happen.
    I've been trying to find a search on google for this problem, but I have not found a solution to fix it.

    And to date my BBM has not been open yet, I have 2 BBM Q10 with the same problem.
    Last edited by Jahot 41; 08-15-17 at 09:10 AM.
    08-15-17 08:57 AM
  2. Dunt Dunt Dunt's Avatar
    1) Should be a standard data plan, one any Apple or Android phone would use.

    2) Are both Q10 the same model - both working fine for Voice, SMS and regular Data?

    3) Can you connect to the BlackBerry activation servers? BlackBerry World?

    4) Tried - settings-->about--->network--->3dots on the bar, hit and --->register to BlackBerry

    5) Do some reading here https://forums.crackberry.com/bb10-l...ml#post9644002
    Laura Knotek likes this.
    08-15-17 09:11 AM
  3. Denise in Los Angeles's Avatar
    Where did you buy your phone? Are you sure it is not stolen?

    Also, does it have the correct bands for your carrier?
    Laura Knotek likes this.
    08-15-17 07:17 PM
  4. Jahot 41's Avatar
    I bought this phone in Cambodia, and when I bought it still sealed neatly.
    08-15-17 09:22 PM
  5. Jahot 41's Avatar
    I have 2 Q10 and all works fine, i can do browsing, update blackberry OS, mendowload app in blackberry world. But just can not open BBM only. I do not know why.
    I've tried doing this (settings -> about ---> network ---> 3dots on the bar, hit and ---> register to BlackBerry) but nothing happened.
    08-15-17 09:24 PM

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