1. mkatkinson's Avatar
    DTEK60, BBA100-2, Android 6.0.1, Security Patch 5 Mar 17, Build AAJ934, Personal Email Account Office 365

    Problem:
    New email notifications are not showing on my locked screen, the notification is not sounding, and the Pulse Notification Light does not flash when a new email arrives.

    In Settings/BB Hub+ Account/Account Settings/Notification Settings I have: Email Notifications, Notification Sound, Heads-up Notification, Vibrate and Pulse Notification Light all set to ON.

    But a new email comes in silently with no notification sound, nothing on the locked screen and no pulse notification light. However, the new message appears as unread in my Hub when I open my device manually. So I don't know that a new email has arrived until I open my Hub.

    All other accounts in my Hub (Text Messages, Messenger, WhatsApp, Facebook etc) all come in correctly with a notification - there is a notification sound, they appear on the locked screen, the pulse notification light flashes etc.

    This problem started just a few days ago, till then all has worked perfectly since acquiring my device last December.

    What have I inadvertently switched off, where else should I check to correct a setting?

    Thanks Bla1ze.
    04-27-17 03:02 AM
  2. mkatkinson's Avatar
    Hi Bla1ze,

    Have you had a chance to look at my e-mail notifications problem please, any suggestions?

    If my DTEK60 is only 4 months old and therefore within the one year warranty, is there a BB Tech Support number I can call or e-mail (UK)?

    Thanks for any assistance you can give me!
    04-28-17 10:42 AM

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