1. CrackBerry Question's Avatar
    I had not been using my Z10 for a while and now when I try to, its asking for my Blackberry ID Password. Unfortunately I forgot the password and when I tried to reset the password, the webpage shows that such a blackberry ID does not exist.
    I can't even factory reset my device as its asking for BBID password there as well.

    Any help would be appreciated.
    01-19-17 07:26 AM
  2. Dunt Dunt Dunt's Avatar
    How long is for a while..... if it has been a really long time and your Z10 is running a version of the OS from over two years ago, it might not have Theft Protection and you could simply wipe the phone and start over.

    If you do have 10.3.2.xxxxx (early version, don't remember which) that added theft protection.... nothing you can do to bypass it.

    Verify that you are for sure trying to use the right email address on this page https://blackberryid.blackberry.com/...coverpassword/

    Only other thing would be to call BlackBerry...
    01-19-17 07:34 AM

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