1. CrackBerry Question's Avatar
    my z10 is continually going through the verifying and securing device screen and finally gets to finalising device setup and either stays there at 100% or begins again, it wont connect to my computer anymore via USB or if it does it comes off again, I have tried to do a reload/reset using BBlink and after that the "hard way" using internet explorer via the check for updates button on BB.com/updates - here clicking on the check for updates button and nothing happens, I am guessing due to not registering usb connection of device. On a merri-go-round how can I get off?
    03-04-15 12:35 AM
  2. jaydee5799's Avatar
    this is a known issue.

    read here for more info please.
    03-04-15 08:38 PM
  3. franky25139632's Avatar
    How can u rectify the fault of a blackberry z10 wont go past the finalising device set up screen and all reset tried still not letting me access my fone by computer any suggestions
    04-02-15 06:51 AM
  4. BrunoS4's Avatar
    Guys, was there any resolution to this problem?
    My cousin is having the exact same issue with his Z10 after a recent minor update.
    He was already on 10.3.1 but a new update came into his phone today (Bell).
    Any help would be appreciated other than wiping the phone.

    04-03-15 11:58 PM
  5. kshkhanna's Avatar
    Guys, I am stuck with the same issue, can someone atleast confirm if formatting is the only way ahead...Phone was working fine till this morning.
    10-13-15 02:36 AM
  6. shoaib2811's Avatar
    I have d same problem..if my battery drains out..it takes ages and numbr of battery removals to get the phone working..it just hangs at 99%
    ..even if it boots..sometimes the hub wont work n sometimes the network doesnt show..n then I have to reboot it again and again..till finally I get everything working..

    Posted via BlackBerry Z10
    10-13-15 02:50 AM
  7. kshkhanna's Avatar
    Did you format the device or does it just work after some time, like couple of restarts and all...How did it work for you?
    10-13-15 03:19 AM
  8. shoaib2811's Avatar
    It just sometime takes at least an hour of re trying ..before my phone starts as a normal phone..ie with hub working, contacts showing and network catching...but I just have to wait

    Posted via BlackBerry Z10
    10-13-15 11:54 AM
  9. shoaib2811's Avatar
    Is there a solution..or do we just love BlackBerry despite of having to use other number for sometime coz mr bb is booting

    Posted via BlackBerry Z10
    10-13-15 11:59 AM

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