1. CrackBerry Question's Avatar
    Hi guys,

    My Z10 just died. it didn't drop or anything,it just went off and has refused to come on. The red light comes on when I push the power button and stays on for a while then goes off. I think its died but I really need to recover the data on the phone. Its important.
    Please help me out guys.
    12-19-14 07:37 AM
  2. kbz1960's Avatar
    Does your computer recognize it?
    12-19-14 07:44 AM
  3. Gajja's Avatar
    It may not be dead. my friend's wouldn't charge off the PC USB connection. So try pulling the battery, putting it back in, and put the whole thing on the charger that came with the device for about 15mins and see if it comes back up.
    Even if it doesn't come back up straight away, you will be able to use any data you saved on the microSD card memory expansion. Unless you encrypted it to stop people doing that of course.

    There are other steps you can take, but I recommend you start with the easiest route.

    Good luck.
    12-19-14 07:47 AM
  4. kbz1960's Avatar
    If the computer recognizes it, it could be your screen went out. Happened to me.
    12-19-14 12:50 PM

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