1. CrackBerry Question's Avatar
    I was browsing on my phone and the screen froze and I saw the message sorry browser shut down due to unexpected error.i switched off my phone and tried to turn it back on but it hasn't come on since then.i think all the problems started when I used a wrong charger and escalated when I updated my os. I am using a z10 by the way. what can I do?
    07-17-14 10:46 AM
  2. anon1727506's Avatar
    Does it do anything? Lights come on, tries to boot, get to a certain percentage in loading the OS?

    You can try reinstalling the OS, using an Autoloader is the best option sometimes if the device isn't booting. But if it isn't turning on because you damaged it with the wrong power supply.... that is a different matter.
    07-17-14 10:59 AM
  3. Olive Ekanem's Avatar
    its not showing any lights and its not loading. its not charging too
    07-17-14 01:50 PM
  4. anon1727506's Avatar
    No lights means it's dead....
    07-18-14 01:14 PM

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