1. CrackBerry Question's Avatar
    My phone stopped ringing today (Bold 9650) and Tech Support said I have to do a hard wipe so go to Sprint store. Sprint store says they no longer have the software to do a backup and restore. I then went to do a backup at home and the Blackberry Desktop on my Mac won't recognize the password and now it says if I try to back it up, it will wipe the phone, which is what I was trying to avoid in the first place. I'm stuck between a rock and a hard place. This should be the correct password so I don't know what to do!
    02-09-15 08:50 PM
  2. MobileMadness002's Avatar
    Unlock it on the phone then connect it again.
    02-09-15 09:13 PM

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