1. CrackBerry Question's Avatar
    Why won't the phone connect now? It says it can't authenticate. What do I do?
    04-11-15 08:47 AM
  2. BigAl_BB9900's Avatar
    Do a hard reset (eg hold down the power button for 20 seconds).

    If still no joy....
    • Delete the old wi-fi connection(s),
    • then add the wi-fi connection(s) again


    It worked for me! Most wi-fi connections worked ok after the upgrade, but some of them needed to be deleted and added again.
    04-11-15 09:06 AM

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