My email alerts are not working - BlackBerry Forums at CrackBerry.com

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08-23-15 12:11 PM

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11871752&viewfull=1#post11871752

Rodrigo Bidart

My email alerts are not working on my q10, everything else works fine, whatsapp, facebook etc.. , but when I get an email it doesn't make any sound, or no led, tho I have it activate it, any help?

Posted via CB10

08-21-15 10:42 PM

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133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874404&viewfull=1#post11874404

Rodrigo Bidart

Any help... please!!

Posted via CB10

08-23-15 10:26 AM

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543

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874425&viewfull=1#post11874425

ZF_23

Settings - Notifications - Select your profile - Customise app notification - Email.

08-23-15 10:34 AM

Like 0

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874433&viewfull=1#post11874433

Rodrigo Bidart

I did that already, still doesn't work, I have it with sound plus vibration and still the same, every other alert works just fine

Posted via CB10

08-23-15 10:38 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874434&viewfull=1#post11874434

anon(9208252)

Or try a hard reset.

Poorly written on my SE Passport. PassportSQW100-4/10.3.2.2339

08-23-15 10:38 AM

Like 0

543

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874443&viewfull=1#post11874443

ZF_23

Originally Posted by Rodrigo Bidart

I did that already, still doesn't work, I have it with sound plus vibration and still the same, every other alert works just fine

Posted via CB10

Can you give me screen shoots for my step by step?

08-23-15 10:46 AM

Like 0

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874456&viewfull=1#post11874456

Rodrigo Bidart

What do u mean? , when I get an email I get the email in the hub, but no led, no sound....and it's all activated

Posted via CB10

08-23-15 10:54 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874477&viewfull=1#post11874477

anon(9208252)

Originally Posted by Rodrigo Bidart

What do u mean? , when I get an email I get the email in the hub, but no led, no sound....and it's all activated

Posted via CB10

go into notifications then , normal then customize app , then go into email and make sure it's on, if it is try a hard reset by holding your volume up and down buttons in for a min or until you see the loading circle.

08-23-15 11:06 AM

Like 0

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874481&viewfull=1#post11874481

Rodrigo Bidart

I tried before, pulling out the baterry and that, but I will give it a try

Posted via CB10

08-23-15 11:08 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874484&viewfull=1#post11874484

anon(9208252)

Originally Posted by Rodrigo Bidart

I tried before, pulling out the baterry and that, but I will give it a try

Posted via CB10

these new devices are not like the old, you should not pull the battery unless it's your last resort. Do a hard reset.

08-23-15 11:10 AM

Like 0

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874486&viewfull=1#post11874486

Rodrigo Bidart

If I do a hard reset, I won't lose any information or apps?

Posted via CB10

08-23-15 11:11 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874487&viewfull=1#post11874487

anon(9208252)

Make sure the top two are turned on. Sometimes when you set up they are turned off.

Poorly written on my SE Passport. PassportSQW100-4/10.3.2.2339

08-23-15 11:11 AM

Like 0

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874488&viewfull=1#post11874488

Rodrigo Bidart

Everything is on! Haha

Posted via CB10

08-23-15 11:13 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874489&viewfull=1#post11874489

anon(9208252)

Originally Posted by Rodrigo Bidart

If I do a hard reset, I won't lose any information or apps?

Posted via CB10

no you won't , it's just a refresh.

08-23-15 11:14 AM

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133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874496&viewfull=1#post11874496

Rodrigo Bidart

Okay I just did and everything is on! , I will give it a try

Posted via CB10

08-23-15 11:17 AM

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133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874501&viewfull=1#post11874501

Rodrigo Bidart

Nope, didn't work, still the same, everything is on but no notification, no sound, no led, but everything else does, whatsapp, facebook, etc..

Posted via CB10

08-23-15 11:19 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874508&viewfull=1#post11874508

anon(9208252)

Originally Posted by Rodrigo Bidart

Nope, didn't work, still the same, everything is on but no notification, no sound, no led, but everything else does, whatsapp, facebook, etc..

Posted via CB10

are you using hub++ Or some other app

08-23-15 11:21 AM

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133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874512&viewfull=1#post11874512

Rodrigo Bidart

I have just the hub, the regular one, the factory one

Posted via CB10

08-23-15 11:24 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874517&viewfull=1#post11874517

anon(9208252)

Originally Posted by Rodrigo Bidart

I have just the hub, the regular one, the factory one

Posted via CB10

you could try deleting the email account , and reset it back up.

RWB3325 likes this.

08-23-15 11:26 AM

Like 1

133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874525&viewfull=1#post11874525

Rodrigo Bidart

I did that, I also did the security wipe, it worked, and then it stoped working, it's only with the email

Posted via CB10

08-23-15 11:28 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874527&viewfull=1#post11874527

anon(9208252)

Originally Posted by Rodrigo Bidart

I did that, I also did the security wipe, it worked, and then it stoped working, it's only with the email

Posted via CB10

what OS is your device on.

08-23-15 11:29 AM

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133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874529&viewfull=1#post11874529

Rodrigo Bidart

10.3.1

Posted via CB10

08-23-15 11:30 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874531&viewfull=1#post11874531

anon(9208252)

Originally Posted by Rodrigo Bidart

10.3.1

Posted via CB10

its probably a bug in that OS, it's quite old,

08-23-15 11:32 AM

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133

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874532&viewfull=1#post11874532

Rodrigo Bidart

Which one do u have?

Posted via CB10

08-23-15 11:33 AM

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7,530

https://forums.crackberry.com/showthread.php?t=1034923&s=&p=11874534&viewfull=1#post11874534

anon(9208252)

Originally Posted by Rodrigo Bidart

Which one do u have?

Posted via CB10

10.3.2.2339

Rodrigo Bidart likes this.

08-23-15 11:34 AM

Like 1

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