1. Mark Rahaman's Avatar
    Hi there

    My brother in law has a z10 and it won't ring, also he has realized the speaker doesn't work.

    Does anyone have suggestions?

    Mark

    Posted via CB10
    02-23-16 05:52 PM
  2. Lusitano17's Avatar
    Run diagnostics with BBVE. It will provide you with some direction as to whether it's software or hardware related.

    I would suspect a hardware issue given the problems described but run BBVE.

    Posted via CB10
    02-23-16 06:05 PM
  3. Mark Rahaman's Avatar
    Sorry BBVE? What does this mean?


    Posted via CB10
    02-23-16 06:09 PM
  4. Mark Rahaman's Avatar
    Thank you! I just googled ot and sent him a link

    Posted via CB10
    02-23-16 06:22 PM
  5. Lusitano17's Avatar
    The utility is available to download from BlackBerry World if it's not installed on his device already.
    He can selectively run the audio tests but it's worthwhile going through the complete process to find if he has any other faults.

    Posted via CB10
    02-23-16 07:04 PM

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