Built for Business - Learn more about BlackBerry KEY2
  1. Ntiamoah's Avatar
    When I swipe from the top or touch the app they all open a blank app
    06-19-19 05:01 PM
  2. Ben xfg's Avatar
    When I swipe from the top or touch the app they all open a blank app
    Press and hold power button for twelve seconds then let it reboot, don't touch it for about ten minutes then try again.
    If the problem persists, press and hold both volume up and down buttons simultaneously until phone reboots, leave alone for another ten minutes and try again.

    If the issue survives you will need to reload the OS.

    Posted via CB10
    06-19-19 09:11 PM
  3. TrumpetTiger's Avatar
    When I swipe from the top or touch the app they all open a blank app
    In addition to what Ben said....

    Are these native apps or Android apps?
    06-19-19 09:46 PM
  4. Ntiamoah's Avatar
    Try all that but still, how do I reload the OS
    06-20-19 09:15 AM
  5. conite's Avatar
    Try all that but still, how do I reload the OS
    https://mega.nz/#!tVgyjDYS!ojnru-l0A...CIkAU1dIybpHK0

    Download autoloader to PC, unzip it, plug in your device, run autoloader.

    Your device will be wiped in the process - which is a good thing because you want to start fresh.
    06-20-19 12:05 PM
  6. Ntiamoah's Avatar
    I downloaded it but couldn't unzip and run it.
    06-20-19 12:23 PM
  7. conite's Avatar
    I downloaded it but couldn't unzip and run it.
    What is the error message on your PC?
    06-20-19 12:57 PM
  8. TrumpetTiger's Avatar
    Try all that but still, how do I reload the OS
    Hello Ntia,

    Before we proceed too much farther down this road with the autoloader and errors, do you have a backup of your phone's data? (things like contacts, calendar, pictures, etc.--not the stuff that's causing you problems of course) Since the autoloader will completely format your phone you'll lose EVERYTHING on it without a backup, so I thought I'd double-check on that first.
    06-20-19 11:55 PM
  9. Ntiamoah's Avatar
    There is no app to open it
    06-22-19 02:43 AM
  10. Ntiamoah's Avatar
    Yh I have backup.
    06-22-19 02:44 AM
  11. Ben xfg's Avatar
    There is no app to open it
    You need to unzip the file before you can open it.

    Posted via CB10
    Last edited by Ben xfg; 06-24-19 at 12:22 PM.
    06-22-19 05:41 AM
  12. Ntiamoah's Avatar
    So how do I unzip it
    06-24-19 12:21 PM
  13. brookie229's Avatar
    So how do I unzip it
    You will need to download and install 7-Zip (preferred) or Winzip to your PC.

    -first try right-click on the file to see if you have an "extract here" function
    Ben xfg likes this.
    06-24-19 12:24 PM
  14. Ben xfg's Avatar
    So how do I unzip it
    Right click on file and extract.

    Posted via CB10
    06-24-19 12:25 PM
  15. Ntiamoah's Avatar
    Yh it works. Thanks. But my keyboard seizes to open when I want to type something unless I restart the phone.
    07-03-19 12:40 PM
  16. conite's Avatar
    Yh it works. Thanks. But my keyboard seizes to open when I want to type something unless I restart the phone.
    What does your phone have to do with it? This should all be happening on your PC.
    07-03-19 08:37 PM
  17. Ben xfg's Avatar
    Yh it works. Thanks. But my keyboard seizes to open when I want to type something unless I restart the phone.
    What happens if you swipe up with two fingers from the bottom of the screen at the same time? The keyboard should open then.
    Is everything else working perfectly?

    Posted via CB10
    07-03-19 09:03 PM
  18. Ntiamoah's Avatar
    Yh it works everything works fine. Thanks
    07-07-19 09:08 AM

Similar Threads

  1. Email syncing problem - it's now total! What can I do?
    By Brendan Carroll1 in forum Ask a Question
    Replies: 12
    Last Post: 06-24-19, 12:35 AM
  2. Replies: 10
    Last Post: 06-22-19, 07:17 AM
  3. BlackBerry devices unaffected by Triada malware
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 06-20-19, 10:40 AM
  4. Replies: 2
    Last Post: 06-20-19, 08:09 AM
  5. Replies: 1
    Last Post: 06-20-19, 07:34 AM
LINK TO POST COPIED TO CLIPBOARD