1. jcabanillas's Avatar
    I can't access my blackberry Z30. Every time I try to enter it, a message appears saying the my password has expired. Then I tried to enter a new password but that screen keeps refreshing (i.e. keeps asking me to enter a new password). And I can't pass that screen.

    any help? THANKS in advance!
    07-19-17 10:14 AM
  2. Bla1ze's Avatar
    Reload your OS using BlackBerry Link or by using an Autoloader.
    07-19-17 04:43 PM
  3. jcabanillas's Avatar
    Would this delete my photos and videos?
    07-19-17 05:03 PM
  4. jcabanillas's Avatar
    I did a backup yesterday, does this backup include my photos and videos?
    07-19-17 05:04 PM

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