1. CrackBerry Question's Avatar

    I recently just updated my BB Z10 to the new 10.3.1 OS from my carrier. When I turned off my phone as usual at night, it started to blink red and flashing sequence of 2-pause-4. Even if I take out the battery and put it back, it doesn't work.

    The Blackberry Link won't even regonize its plugged.The phone has rarely had any issues before and it's less than 2 years old.

    Please help!

    02-22-15 10:59 AM
  2. anon(9208252)'s Avatar
    You might have to reload your OS with an auto loader, check the link below.

    02-22-15 11:08 AM
  3. ayubgaya's Avatar
    I have same problem. Updated 10.3.1 and it was working for 24hr's and then suddenly freezing up and then when i pull the battery out it start blink red light and now it won't power up.


    Called my carrier Telus and they say its a known issue with Blackberry and they currently looking into it. I need to send my phone in for repair.

    I feel like handicap without my Z10.
    02-24-15 09:27 PM
  4. Rob Harris2's Avatar
    I got mine working again by doing the following:

    1) remove back
    2) remove battery
    3) plug in power supply
    4) hold power button to turn on
    5) insert battery before error message appears for "no battery"
    6) replace back

    This worked for me twice; once after new OS loaded and upon an attempted restart. Good luck!
    02-27-15 11:44 AM
  5. saurabhnoida's Avatar
    Just Thought to share my experience that i had this week.
    Issue: first my BB Z10 had bb00-0015 error
    second after re-installing the OS Autoload-STL-100-1- my mobile got down and it got blank screen with red light blinking.

    What i tired: I reinstalled Autoload-STL-100-1- then when nothing happened i did SIC Multiwipe and Load V1.1 for BB10 Only.
    almost i downloaded 2 times latest Z10_10.3.02.2789_STL100-1 OS and i got corrupt file.
    I tried correccting using BB Link but 4 times it got stuck some where and i got to frustrated and thought to buy new phone,but as i
    am attached to my phone i was sad for almost 3-4 days.

    and did not had any phone with me during that time.

    How issue got resolved: After i tried almost every thing and wasted 10 GB of my broadband data.
    I thought to give Z10 to customer care but i was not able to found Service Center at Noida (India)
    Then i searched one thired party authorised center of BB.

    When i reached that center , i told that its almost 1 year 9 month old Z10 but that lady told me its still in warranty period and
    I gave my Z10 to them and that lady told me if it is hardware error i need to pay or else for every one mobile that is not in warranty periodthey
    charge 750 rupee (12 US $).

    Very next day i got sms that my phone is corrected and i can collect, today when i reached the service center they told that your OS was corrupt
    and they installed latest OS (Z10. i think this is latest at this time.

    i just paid my travel charges to reach serice center that is 260 ruppe ( 5 US $) ,

    Note: when i searched over the internet it found that people were saying,when BBZ10-0015 error / screen is blank and red light is blinking it meand hardware issue or battery is faulty
    press power button and sound up and down button, in my case it is false.
    12-15-15 11:54 PM

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