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  1. albaniabb's Avatar
    I tried to do security wipe on my bb q10 and its the third day that has stucked on 98%. How can i fix that?

    Posted via the CrackBerry App for Android
    11-26-15 01:24 PM
  2. rebroker2009's Avatar
    Start over

    Blackberry Passport Running
    albaniabb likes this.
    11-26-15 01:24 PM
  3. albaniabb's Avatar
    I cant do anything because i cant turn it on. I did start over 3 times and its the third day that stacked on 98 %.

    Posted via the CrackBerry App for Android
    Attached Thumbnails My bb q10 stuck on 98% during security wipe!-20151126_202759.jpg  
    11-26-15 01:28 PM
  4. brookie229's Avatar
    With Blackberry Link installed and running on your PC, plug your q10 in using the usb cable. Then hold the power button down for 20-30 seconds until the phone resets. Hopefully, then your computer will recognize the q10 and you can reload to factory setting using Blackberry Link. You can also try removing the battery, then re-inserting as you plug the phone into your computer with the usb cable. If you are patient you will eventually get Blackberry Link to reload. It took me a few times to do this with my z10 (which had no working power button!). Good Luck! Oh and by the way, when doing a security wipe make sure that you have de-encrypted your device (if it is encrypted) and remove your sd card (if you have one). The security wipe should not take more than a couple of hours, so my advice to anyone who has had it running for a few days is to stop wasting time, cancel this process and use BL to do a factory reset.
    Lusitano17 and albaniabb like this.
    11-26-15 03:43 PM

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