1. CrackBerry Question's Avatar
    If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
    Any idea, looks like a software problem, maybe with the noisereduction.
    05-09-17 01:09 PM
  2. Jayasheelan's Avatar
    If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
    Any idea, looks like a software problem, maybe with the noisereduction.
    Sounds more like a network problem.

    Posted via CB10
    05-09-17 01:18 PM
  3. Heavens1's Avatar
    If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
    Any idea, looks like a software problem, maybe with the noisereduction.
    Try a 32 second re-set. so, hold the power button for 32 seconds. time it.

    it's the equivalent of a battery pull.

    Post back if that sorts it 😀
    05-10-17 02:11 AM
  4. Michaelhugo's Avatar
    I tried everything, no chance, yesterday I brought it back to my dealer for exchange.
    I hope it not will weeks to get it back or exchanged.
    05-13-17 04:28 AM
  5. Heavens1's Avatar
    @BlackBerry Mobile you may be interested in this issue.....
    05-13-17 04:45 AM
  6. alihabs's Avatar
    i have the same problem
    100-2 model
    installed bbve
    and it seems second mic is not working
    06-08-17 04:41 AM
  7. 3hb78ftg's Avatar
    @BlackBerry Mobile you may be interested in this issue.....
    I'm surprised BlackBerry Mobile has been quiet throughout this entire ordeal. #SoSad
    06-10-17 10:50 AM
  8. Albert Ksel's Avatar
    hi I have the same problem with my KEYone. @BlackBerry Mobile help
    06-13-17 01:29 PM
  9. BlackBerry Mobile's Avatar
    Please feel free to contact our support centers in your region for further troubleshooting. We'd like to see how we can help alleviate some of these concerns.

    https://www.blackberrymobile.com/sup...otline-service
    06-13-17 01:37 PM
  10. BB fan forever's Avatar
    Sounds like hardware issues out the Ying yang. I'd recommend you guys getting a hold of BlackBerry and getting a replacement. Where have you guys bought your devices from? Could be a very specific batch.

    Posted via CB10
    06-13-17 01:39 PM

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