1. CrackBerry Question's Avatar
    If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
    Any idea, looks like a software problem, maybe with the noisereduction.
    05-09-17 12:09 PM
  2. Jayasheelan's Avatar
    If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
    Any idea, looks like a software problem, maybe with the noisereduction.
    Sounds more like a network problem.

    Posted via CB10
    05-09-17 12:18 PM
  3. Heavens1's Avatar
    If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
    Any idea, looks like a software problem, maybe with the noisereduction.
    Try a 32 second re-set. so, hold the power button for 32 seconds. time it.

    it's the equivalent of a battery pull.

    Post back if that sorts it 😀
    05-10-17 01:11 AM
  4. Michaelhugo's Avatar
    I tried everything, no chance, yesterday I brought it back to my dealer for exchange.
    I hope it not will weeks to get it back or exchanged.
    05-13-17 03:28 AM
  5. Heavens1's Avatar
    @BlackBerry Mobile you may be interested in this issue.....
    Jake Wright2 likes this.
    05-13-17 03:45 AM
  6. alihabs's Avatar
    i have the same problem
    100-2 model
    installed bbve
    and it seems second mic is not working
    06-08-17 03:41 AM
  7. 3hb78ftg's Avatar
    @BlackBerry Mobile you may be interested in this issue.....
    I'm surprised BlackBerry Mobile has been quiet throughout this entire ordeal. #SoSad
    06-10-17 09:50 AM
  8. Albert Ksel's Avatar
    hi I have the same problem with my KEYone. @BlackBerry Mobile help
    06-13-17 12:29 PM
  9. BlackBerry Mobile's Avatar
    Please feel free to contact our support centers in your region for further troubleshooting. We'd like to see how we can help alleviate some of these concerns.

    https://www.blackberrymobile.com/sup...otline-service
    06-13-17 12:37 PM
  10. BB fan forever's Avatar
    Sounds like hardware issues out the Ying yang. I'd recommend you guys getting a hold of BlackBerry and getting a replacement. Where have you guys bought your devices from? Could be a very specific batch.

    Posted via CB10
    06-13-17 12:39 PM
  11. Denver Kole's Avatar
    Please feel free to contact our support centers in your region for further troubleshooting. We'd like to see how we can help alleviate some of these concerns.

    https://www.blackberrymobile.com/sup...otline-service
    I did contact you, you closed my case before even diagnosing the problem, let alone find a solution. Then further attempts to get you to reopen the case went ignored. So far, terrible support experience. Is this my reward for coming back to BlackBerry?

    PS. My handset microphone still doesn't work.
    05-19-18 11:31 PM
  12. Rootbrian's Avatar
    Try using a wired headset. Yes they are cheap (dollar stores or less sell them), if the microphone works, your issue is a headset port problem (device detects a headset even if unplugged/not present). Could try a FACTORY RESET., which I did ironically to my mother's S7 edge because of the same problem (both mics were dead to the device, but physically worked fine).

    Typed using my BlackBerry Passport running the latest QNX software release 10.3.3 on Freedom Mobile DC-HSPA+
    Jake Wright2 likes this.
    05-21-18 12:45 AM
  13. Jake Wright2's Avatar
    i have the same problem
    100-2 model
    installed bbve
    and it seems second mic is not working
    Same my 2nd mic works at a 10%ability, brand new key two.
    07-08-18 12:53 PM
  14. Jake Wright2's Avatar
    Evil Rogers Ottawa
    07-08-18 01:01 PM
  15. Jake Wright2's Avatar
    My BlackBerry key2 same issue. The headphone trick worked now it's failing
    07-16-18 04:01 PM

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