[CrackBerry Question]

If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
Any idea, looks like a software problem, maybe with the noisereduction.

[Jayasheelan]

If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
Any idea, looks like a software problem, maybe with the noisereduction.

Sounds more like a network problem.

Posted via CB10

[Heavens1]

If I do phone calls most time people can not understand me. but sometimes it is ok. If I use the loudspeaker the microphone is totaly dead, if I record something everything is perfect again. So if I do a Whatsapp voicemessage the microphone is working also.
Any idea, looks like a software problem, maybe with the noisereduction.

Try a 32 second re-set. so, hold the power button for 32 seconds. time it.

it's the equivalent of a battery pull.

Post back if that sorts it 😀

[Michaelhugo]

I tried everything, no chance, yesterday I brought it back to my dealer for exchange.
I hope it not will weeks to get it back or exchanged.

[Heavens1]

@BlackBerry Mobile you may be interested in this issue.....

[alihabs]

i have the same problem
100-2 model
installed bbve
and it seems second mic is not working

[3hb78ftg]

@BlackBerry Mobile you may be interested in this issue.....

I'm surprised BlackBerry Mobile has been quiet throughout this entire ordeal. #SoSad

[Albert Ksel]

hi I have the same problem with my KEYone. @BlackBerry Mobile help

[BlackBerry Mobile]

Please feel free to contact our support centers in your region for further troubleshooting. We'd like to see how we can help alleviate some of these concerns.

https://www.blackberrymobile.com/sup...otline-service

[BB fan forever]

Sounds like hardware issues out the Ying yang. I'd recommend you guys getting a hold of BlackBerry and getting a replacement. Where have you guys bought your devices from? Could be a very specific batch.

Posted via CB10

[Denver Kole]

Please feel free to contact our support centers in your region for further troubleshooting. We'd like to see how we can help alleviate some of these concerns.

https://www.blackberrymobile.com/sup...otline-service

I did contact you, you closed my case before even diagnosing the problem, let alone find a solution. Then further attempts to get you to reopen the case went ignored. So far, terrible support experience. Is this my reward for coming back to BlackBerry?

PS. My handset microphone still doesn't work.

[Rootbrian]

Try using a wired headset. Yes they are cheap (dollar stores or less sell them), if the microphone works, your issue is a headset port problem (device detects a headset even if unplugged/not present). Could try a FACTORY RESET., which I did ironically to my mother's S7 edge because of the same problem (both mics were dead to the device, but physically worked fine).

Typed using my BlackBerry Passport running the latest QNX software release 10.3.3 on Freedom Mobile DC-HSPA+

[Jake Wright2]

i have the same problem
100-2 model
installed bbve
and it seems second mic is not working

Same my 2nd mic works at a 10%ability, brand new key two.

[Jake Wright2]

Evil Rogers Ottawa

[Jake Wright2]

My BlackBerry key2 same issue. The headphone trick worked now it's failing