[thelynchies]

Hello all on this sunny afternoon in the UK.

Even though 10.3.1 is in bound I had to reset to factory settings today on Z10.

So a full back up was duly carried out and a reset to factory settings via BB Link on MS computer.

The reset took approximately 90 mins.

I then tried to load my 3gb back up file but with no joy.

I am signed in to BB ID on Z10 too.

Have tried the back up file on two laptops now, one with the latest link version and one a year old. Both failed!

Really now at a loss and would love someone to steer me if possible.

Thanks in anticipation.

Steve

Posted via CB10

[jaydee5799]

Were you able to restore via link? SOmetimes you need to reboot both devices and try again.

[thelynchies]

Hello, no nothing worked. Have to accept the loss of data.

Posted via CB10