1. al banawy's Avatar
    my z10 was stop suddenly and i was do a backup for all thing before that 10 days so i sent to maintenance they said noway because the main board dead so i bought used classic to get my backup but it said the ID is different so i changed the old z10 main board with used on then connect to my PC also didn't read it ...what shall i do to get my backup back i have 5 years data ( contact , files , mails documents , photo ...etc)
    please help me
    06-11-17 02:18 PM
  2. mainely_linux's Avatar
    If you changed the mainboard, all your data will be gone as its contained on the other board from your bad Z10. Who made the decision your old Z10 board was bad? What was it doing when you felt it failed?
    06-12-17 10:03 AM
  3. al banawy's Avatar
    it was heated and never open just red light whatever i charge and i was change the battery and never open too .
    but i have backup 12 gigabyte and use link to restore but its show me that the ID is different on z10 and classic.
    what shall i do ?
    06-12-17 08:54 PM
  4. conite's Avatar
    Just use the same BBID on your new Classic.
    al banawy likes this.
    06-12-17 09:00 PM
  5. mainely_linux's Avatar
    So you have a good backup file? If so sign into the new phone with the bbid you used from your old device, it kind of sounds like there is a different bbid signed in on your new phone. You need to correct that first, then restore. Also try restoring your backup with DBBT once the bbid issue is settled.
    al banawy likes this.
    06-12-17 09:02 PM
  6. al banawy's Avatar
    thanks guys so much i will try that
    06-12-17 09:23 PM
  7. al banawy's Avatar
    i tried but he told me the ID of the backup file doesn't match with the ID device although my ID and password is the same since i get blackberry devices and enter with the same at PC's what shall i do
    06-22-17 11:04 AM

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