1. CrackBerry Question's Avatar
    If I am on a phone call and another call comes in when I switch to the new call the other line is still tied up and I can hear the double beep indicating that I have a call on hold. How can I fix this? My Passport would give me a option to say if I answer this call it will end the other call or I can put the other call on hold.
    10-18-17 01:01 PM
  2. Rico4you's Avatar
    Hello open your Phone app.
    Top right select 3 dots
    Select settings
    Select calls
    Select additional settings
    Make sure Call waiting is enabled

    Good luck

    Posted via Z10, PASSPORT SE and or PRIV
    10-22-17 07:20 PM
  3. DelvinK's Avatar
    I am experience a similar but different problem. I have call waiting enabled, but when I answer an incoming call while on the phone, after ending the incoming call I cannot switch back to the original call.

    In other words I cannot retrieve a call that has been placed on hold. The area where I would typically have the hold button is replaced with a Bluetooth button. I have tried every button including the mute button and add call and nothing works. I have to end the original call and call them back.

    I am on conference calls regularly and have to take incoming calls to handle urgent matters so any help here would be greatly appreciated.
    01-05-18 06:49 PM

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