1. ThaAnswer1991's Avatar
    Hi everyone,

    i bought my Keyone in Germany a few months ago at MediMarkt and my Screen is starting to pop out

    Does anyone know where i can get help ?
    08-04-17 03:25 AM
  2. Blackberry_Rob's Avatar
    Contact Blackberry customer support direct, they are aware of this issue with the earlier batches of KEYone's and will replace the unit under warranty, a few Crackberry members have had the same issue but have all contacted Blackberry for a replacement, many have received them within a few days. You will need to give Blackberry some info like IMEI no. etc. Hope this helps

    https://www.blackberrymobile.com/sup...tline-service/
    08-04-17 06:45 AM
  3. ThaAnswer1991's Avatar
    Thanks Rob ! Where can i find to info like the IMEI number ? on my phone?
    08-04-17 05:21 PM
  4. bh7171's Avatar
    Swipe down from the top. Go into settings and down to about phone.

    Via the Cobalt Classic
    08-05-17 01:14 PM
  5. anon(3641385)'s Avatar
    Hi everyone,

    i bought my Keyone in Germany a few months ago at MediMarkt and my Screen is starting to pop out

    Does anyone know where i can get help ?
    Please post back how you go, cos for some, the process has not been fluid at all.

    Also, you may want to post in this thread:
    https://forums.crackberry.com/blackb...l#post12982017

    That thread takes the overall count of KEYone screen off issues, as well as describing and discussing replacement issues.

    Be aware, you will no doubt get a replacement KEYone back, and not your own, so back up what you can and security wipe your device.
    08-06-17 04:21 AM

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