[ThaAnswer1991]

Hi everyone,

i bought my Keyone in Germany a few months ago at MediMarkt and my Screen is starting to pop out

Does anyone know where i can get help ?

[Blackberry_Rob]

Contact Blackberry customer support direct, they are aware of this issue with the earlier batches of KEYone's and will replace the unit under warranty, a few Crackberry members have had the same issue but have all contacted Blackberry for a replacement, many have received them within a few days. You will need to give Blackberry some info like IMEI no. etc. Hope this helps

https://www.blackberrymobile.com/sup...tline-service/

[ThaAnswer1991]

Thanks Rob ! Where can i find to info like the IMEI number ? on my phone?

[bh7171]

Swipe down from the top. Go into settings and down to about phone.

Via the Cobalt Classic

[anon(3641385)]

Hi everyone,

i bought my Keyone in Germany a few months ago at MediMarkt and my Screen is starting to pop out

Does anyone know where i can get help ?

Please post back how you go, cos for some, the process has not been fluid at all.

Also, you may want to post in this thread:
https://forums.crackberry.com/blackb...l#post12982017

That thread takes the overall count of KEYone screen off issues, as well as describing and discussing replacement issues.

Be aware, you will no doubt get a replacement KEYone back, and not your own, so back up what you can and security wipe your device.