1. bb4eva1's Avatar
    For whatever reason I can SEND clear pictures great. But cannot RECEIVE clear pictures. Can someone help? Thank you!!!
    06-21-17 07:25 PM
  2. kbz1960's Avatar
    Is the other person sending lower quality pics? A setting in receiving over WiFi vs data?
    06-21-17 07:39 PM
  3. bb4eva1's Avatar
    We have tried all kinds. Sending through WIFI and Verizon Wireless 4G from an iPhone 6s. Clear as day on their iPhone side but when I receive it for whatever reason it is blurry
    06-21-17 07:42 PM
  4. kbz1960's Avatar
    Otherwise things look good?
    06-21-17 07:46 PM
  5. bb4eva1's Avatar
    Yes. Everything else works fine. Prior to this, I could NOT send clear pictures. An hour later, I was ABLE to send CLEAR pictures just fine. If I am capable of sending clear pictures, why am I not able to RECEIVE clear text pictures. Really strange.
    06-21-17 07:51 PM
  6. kbz1960's Avatar
    Carrier? APN settings?
    06-21-17 07:56 PM
  7. bb4eva1's Avatar
    Verizon Wireless. I don't know what APN setting are? Lol.
    06-21-17 07:58 PM
  8. kbz1960's Avatar
    What text app?
    06-21-17 08:04 PM
  9. bb4eva1's Avatar
    Okay. I just Googles APN settings. Data service while roaming: Ask every time. Preferred network type mode: Global Access Point Names Verizon Internet
    06-21-17 08:05 PM
  10. bb4eva1's Avatar
    The text app that came with the phone.
    06-21-17 08:05 PM
  11. bb4eva1's Avatar
    It's called Messages
    06-21-17 08:07 PM
  12. kbz1960's Avatar
    Try another text app? Is there an update for messages? Reboot?
    06-21-17 08:12 PM
  13. bb4eva1's Avatar
    I just received the phone today via Best Buy. How do I know if I need an update for messages?
    06-21-17 08:16 PM
  14. kbz1960's Avatar
    Google play
    dalight13 likes this.
    06-21-17 08:25 PM
  15. spantch101's Avatar
    I had same trouble many times. the pic they are trying to send is probably a large file, and to send via mms it is limited to a smaller file size . the phones compensate by compressing the image a lot, if compressed say from 10mb (my standard pic with lg g5) it compresses to 1mb or less when sending mms picture on the Bell network. if my original photo was smaller I wojld notice less of a difference
    06-22-17 12:59 AM
  16. spantch101's Avatar
    my gf just tried this with a pic of my son. was about 4mb at original quality. while sending through text it brought the file size down to 400kb very noticeable decrease in quality.
    06-22-17 01:02 AM
  17. mad_mdx's Avatar
    The person receiving a picture through mms will always have a poor quality version. Use a different method to send the picture if you want a higher quality.
    06-22-17 02:26 AM
  18. bb4eva1's Avatar
    The person receiving a picture through mms will always have a poor quality version. Use a different method to send the picture if you want a higher quality.
    What method do you suggest if I want to receive a higher quality picture. Not used to all this. Never had this problem with my Blackberry Classic.
    jgreenholtz likes this.
    06-30-17 04:35 PM
  19. mccorvey09's Avatar
    I have this problem too...
    07-05-17 09:30 PM
  20. craig428's Avatar
    I use Yaata for SMS/MMS. There's an advanced setting that allows for received photo quality to be 100%. Not sure if other apps offer this setting.
    07-05-17 10:15 PM
  21. JAS0NB0URNE's Avatar
    What method do you suggest if I want to receive a higher quality picture. Not used to all this. Never had this problem with my Blackberry Classic.
    Email is one option.

    Posted with my  Classic
    07-05-17 11:32 PM
  22. geezfs's Avatar
    we are having the same problem at work with all the key ones. The D-tek 50 and the Priv don't have that issue. the D-teks and the priv send and receive clear pictures via text. the keyone has very low quality images could it be a software issue?
    07-13-17 01:57 PM
  23. kbz1960's Avatar
    Weird issue
    07-18-17 02:17 PM

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