1. CrackBerry Question's Avatar
    3 weeks with the phone and suddenly the phones display has become unclear and lines lines everywhere. Any one else faced this issue?
    09-02-17 07:03 AM
  2. FF22's Avatar
    3 weeks with the phone and suddenly the phones display has become unclear and lines lines everywhere. Any one else faced this issue?
    I would suggest trying a full restart or reboot but it might also be a hardware issue.

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    jamesharmeling likes this.
    09-02-17 09:32 AM
  3. Prannoy Sarkar's Avatar
    Tried all those things. Had a factory reset too. Nothing helps. Highly frustrating experience. 3 weeks and such a major hardware issue. No proper channels to even return and take the refund.
    09-02-17 02:53 PM
  4. KaranSi63247654's Avatar
    Go to a blackberry expert Center in your area and get it repaired
    I don't know if they give us a replacement in india...so u can check and update us about it
    Expert centers :-
    https://us.blackberry.com/support/support-locations

    Posted via My Red Z10 or Black Passport
    09-03-17 04:20 AM
  5. Prannoy Sarkar's Avatar
    Go to a blackberry expert Center in your area and get it repaired
    I don't know if they give us a replacement in india...so u can check and update us about it
    Expert centers :-
    https://us.blackberry.com/support/support-locations

    Posted via My Red Z10 or Black Passport
    Went to them. Got the screen replaced under warranty but the service centre is so pathetic that they saw keyone first time in life and now the spacebar alongwith fingerprint doesn't work. So i have escalated it to opteimus (blackberry india) for replacement. Will update.
    09-12-17 08:35 PM
  6. koushik68's Avatar
    service center which city and what's the name of that service franchise , keep us posted
    09-13-17 05:45 AM
  7. mamoru01's Avatar
    Isn't Amazon.in the proper channel since they are the exclusive seller?
    From personal experience, customer service in India is subpar at best.
    I'm sure all the service center will claim they can fix it even though they have no idea how to do it.

    Here is the list of "so called" expert centers in India:
    https://global.blackberry.com/en/sup...port-locations
    09-15-17 12:15 AM

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