1. Darin Pletsch1's Avatar
    A customer of mine was having issues adding an email account to the Hub. Authentication errors, etc.

    In the process of trying to clear that problem I thought we should uninstall and reinstall the Hub software, not realizing it could not be uninstalled.

    After we disabled and re-enabled the Hub, the user told me they were missing their email account shortcuts from the home screen.

    When I tried the steps of going to the App Drawer -> Shortcuts -> Hub -> Account I had problems. The Hub section did not exist.

    The phone is a KeyOne. Should be running the latest updates as of today, as the user has auto update turned on for everything. Hub was updated as of 10-25-18. And I just don't see any section for Hub in the shortcuts portion of the app drawer.

    Suggestions, please??
    11-01-18 03:30 PM
  2. Darin Pletsch1's Avatar
    Lucked into a fix on my own. We added another another to the hub and discovered the button to create shortcut on home screen in the account settings within the hub. Recreated the shortcuts from there.

    Once that was completed, checked the app drawer and the options were back there as well.

    Fixed.
    11-02-18 09:23 AM

Similar Threads

  1. KeyOne Battery show weird glitch
    By nevilleadaniels in forum BlackBerry KEYone
    Replies: 4
    Last Post: 11-03-18, 06:42 PM
  2. Launch Hub with Home Button
    By RK_BB in forum Android Apps
    Replies: 3
    Last Post: 11-02-18, 09:47 AM
  3. How to set up homescreen speed dial shortcuts on the BlackBerry KEY2
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 1
    Last Post: 11-02-18, 05:17 AM
  4. Keyone GPS issues on Oreo?
    By jwalamukhi in forum BlackBerry KEYone
    Replies: 1
    Last Post: 11-01-18, 07:36 AM
  5. BBM Suddenly Not Sync'd With Hub
    By Yoox_II in forum BlackBerry KEYone
    Replies: 1
    Last Post: 10-31-18, 06:12 PM
LINK TO POST COPIED TO CLIPBOARD