1. Asaracino's Avatar
    In July I purchased an International KEYone on Amazon.

    My service provider is T-Mobile USA.

    My current system version is AAM481.

    Since starting using the KEYone a system message keeps popping up saying: "Couldn't download update."
    If I tap on the message I get the following message: couldn't connect to server.

    When I select 'try again' the system returns a message that it is upto date.

    This problem reminds me of the similar/same one I had with the PRIV; the system was not connecting to the provider (T-Mobile) to download the update.

    Only BlackBerry was finally able to reprogram the PRIV to allow for it to receive the updates pushed by the wireless vendor.

    I found one post regarding this problem and I also posted a follow up on the initial one. However, no answer(s).

    Can you help with this?

    Thank you, best.
    09-05-17 03:43 PM
  2. Bla1ze's Avatar
    Take your SIM card out, reboot and try again.
    09-05-17 04:01 PM
  3. Asaracino's Avatar
    Thank you for replying. I had tried already and have done so again after your message. Unfortunately to no avail. The error message has reappeared (see screenshot). Any chance other solution?
    KEYone - couldn't download update-screenshot_20170907-172629.jpg
    09-07-17 05:30 PM
  4. Asaracino's Avatar
    No one with this problem? Or wishing to share how to fix it?
    09-17-17 03:06 PM
  5. mbirth's Avatar
    Have you tried clearing the updater's data? (Settings --> Apps --> 3 dots --> Show system --> Updates --> Storage --> Clear data)

    If that doesn't help, you might have to use an Autoloader to update. Hopefully, automatic updates work after that. See https://forums.crackberry.com/showth...1#post13014091 .
    09-17-17 03:38 PM
  6. Asaracino's Avatar
    Thank you. I'll try. Much appreciated.
    09-19-17 08:49 PM
  7. Asaracino's Avatar
    I cleared the updater and today received a Os update. Thank you.
    09-25-17 07:57 PM
  8. RenzToMz's Avatar
    i am having the same issue "couldn't download updates" and I already tried all the above steps. still same problem. please help.
    chefcenko likes this.
    11-15-17 03:13 AM

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