[Asaracino]

In July I purchased an International KEYone on Amazon.

My service provider is T-Mobile USA.

My current system version is AAM481.

Since starting using the KEYone a system message keeps popping up saying: "Couldn't download update."
If I tap on the message I get the following message: couldn't connect to server.

When I select 'try again' the system returns a message that it is upto date.

This problem reminds me of the similar/same one I had with the PRIV; the system was not connecting to the provider (T-Mobile) to download the update.

Only BlackBerry was finally able to reprogram the PRIV to allow for it to receive the updates pushed by the wireless vendor.

I found one post regarding this problem and I also posted a follow up on the initial one. However, no answer(s).

Can you help with this?

Thank you, best.

[Bla1ze]

Take your SIM card out, reboot and try again.

[Asaracino]

Thank you for replying. I had tried already and have done so again after your message. Unfortunately to no avail. The error message has reappeared (see screenshot). Any chance other solution?

[Asaracino]

No one with this problem? Or wishing to share how to fix it?

[mbirth]

Have you tried clearing the updater's data? (Settings --> Apps --> 3 dots --> Show system --> Updates --> Storage --> Clear data)

If that doesn't help, you might have to use an Autoloader to update. Hopefully, automatic updates work after that. See https://forums.crackberry.com/showth...1#post13014091 .

[Asaracino]

Thank you. I'll try. Much appreciated.

[Asaracino]

I cleared the updater and today received a Os update. Thank you.

[RenzToMz]

i am having the same issue "couldn't download updates" and I already tried all the above steps. still same problem. please help.