1. RogalskiR's Avatar
    I bought the blackberry keyone and use it with tmobile, if I call someone and they don't pick up I get the message “cannot connect to cellular network, please try again later” then it disconnects me and I cannot leave a voicemail. Called tmobile they couldn't figure it out. Any suggestions?
    06-05-17 09:01 PM
  2. Bla1ze's Avatar
    That's weird considering the calls are still going through. It's not as if there's no connection, it's only when they don't answer there's an issue. You sure its you and not them? Sounds like their carrier might be having an issue more so than an issue on your side.
    06-05-17 09:34 PM
  3. RogalskiR's Avatar
    I'll call my wife's phone, out of five times it'll go through to voicemail once, other random number I call same thing so not sure.
    06-05-17 09:45 PM
  4. Gregory Ryan's Avatar
    I'll call my wife's phone, out of five times it'll go through to voicemail once, other random number I call same thing so not sure.
    Did you find out what's causing this? I have the same issue
    06-10-17 10:11 AM
  5. Gregory Ryan's Avatar
    I was able to connect to the persons VM after disabling VoLTE. Really trying to wrap my brain around why that would make a difference but I'd love to see if this fix works for others experiencing this issue, then we can get BBmobile/BB to fix the behavior.
    kbz1960 and lklim like this.
    06-10-17 10:40 AM
  6. RogalskiR's Avatar
    That worked thanks, hopefully they fix this problem
    kbz1960 likes this.
    06-22-17 07:52 PM
  7. lklim's Avatar
    We are also on TMobile, and my husband's KEYone was doing the exact same thing, not connecting to voice-mail if the person didn't pick up. We tried turning off VoLTE as suggested above, and it fixed the problem. Weird, but thanks!
    08-02-17 01:39 AM
  8. Dunt Dunt Dunt's Avatar
    Might want to check with T-Mobile support... as it sound more like a network issue than a device issue.
    08-02-17 10:26 AM
  9. deano44's Avatar
    I have problems that when I'm on a call if someone sends me a message it cuts the call off. I'm on virgin mobile in the UK. I have no problems with my old q10 just the keyone
    08-07-17 02:50 PM
  10. chain13's Avatar
    Are you sure your call has reached the other side?
    08-07-17 09:42 PM

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