1. Fairos Idrus's Avatar
    HI everyone ! Suddenly my camera doesn't work. Message "camera unavailable" each time when I press camera icon. I have restarted by phone, but still no change. Any assistance is much appreciated.
    10-18-17 02:41 AM
  2. FF22's Avatar
    HI everyone ! Suddenly my camera doesn't work. Message "camera unavailable" each time when I press camera icon. I have restarted by phone, but still no change. Any assistance is much appreciated.
    Have you installed any 3rd party App? Any that use the camera?

    Check out Safe Mode in the following reboot ideas?

    I believe that the 32 second reboot should clear the cache as a side effect (anyone think outherwise???)

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    10-18-17 10:04 AM
  3. Fairos Idrus's Avatar
    Thanks.....I have tried all including 2 times factory reset . still fail to get back my camera functionalities.
    10-18-17 11:11 AM
  4. Rico4you's Avatar
    Hello try this
    Select settings from above
    Select apps
    Scroll down and select BlackBerry Camera app
    Select Force stop
    Now reset your device
    Try camera app now.

    Good luck

    Posted via Z10, PASSPORT SE and or PRIV
    10-22-17 07:32 PM
  5. tmommy's Avatar
    I know this thread was a while ago but I just wanted to say that this (Force Stop) worked for me. I have been without my camera for about a week and I was on the point of backing it up to send in for repair. We'll see whether it happens again, but this worked a treat!
    02-16-18 11:21 PM

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