1. CrackBerry Question's Avatar
    Hello Guys,

    My Keyone has been giving me some issues lately.

    I can only hear people on the other end if I turn my speakerphone (loadspeaker) on. Looks like the regular speakers don't work anymore.

    I keep my phone in a case and it never fell down. Have any of you experience similar problems with their keyone ?

    Thanks for your help !!!
    Norasikin daineh likes this.
    01-25-18 03:04 PM
  2. Bla1ze's Avatar
    What firmware are you on? Or what's your security patch?
    01-26-18 11:49 AM
  3. Dunt Dunt Dunt's Avatar
    Run BBVE to test the speakers.

    Might try a Factory Reset to rule out any software causing the issue... but probable need to call support.
    01-26-18 11:50 AM
  4. Rgrblue's Avatar
    BBVE not available on Keyone!
    sometimes callers can't hear me when on calls. any solutions?
    02-11-18 09:32 AM
  5. Norasikin daineh's Avatar
    Yes I am similar problem and I dont know how to fix it...please help me if u know how to do...
    02-11-18 06:35 PM
  6. alan510's Avatar
    I too have this issue. it just started last week and I haven't the foggiest why. I haven't dropped the phone and take good care of it. I've run a hardware diagnostic and it gives me all greens. very odd.
    02-22-18 10:14 AM
  7. weegeordie's Avatar
    How do I run a hardware diagnostic?
    04-08-18 04:59 PM

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