KEYone calls only with speakerphone

Hello Guys,

My Keyone has been giving me some issues lately.

I can only hear people on the other end if I turn my speakerphone (loadspeaker) on. Looks like the regular speakers don't work anymore.

I keep my phone in a case and it never fell down. Have any of you experience similar problems with their keyone ?

Thanks for your help !!!

What firmware are you on? Or what's your security patch?

Run BBVE to test the speakers.

Might try a Factory Reset to rule out any software causing the issue... but probable need to call support.

BBVE not available on Keyone!
sometimes callers can't hear me when on calls. any solutions?

Yes I am similar problem and I dont know how to fix it...please help me if u know how to do...

I too have this issue. it just started last week and I haven't the foggiest why. I haven't dropped the phone and take good care of it. I've run a hardware diagnostic and it gives me all greens. very odd.

How do I run a hardware diagnostic?