1. CrackBerry Question's Avatar
    I know what you're thinking... data must be throttled when roaming.. but if I put my SIM card in any other phone, data speeds are normal (4-8Mbps both download and upload).

    More details:
    I'm with Telcel Mexico and this happens when I'm roaming in the US on T-Mobile. (Telcel plans include data roaming all across North America). Speeds seems acceptable for download (considering I'm roaming and most likely throttled) but totally unusable for upload. Here are my results right now:

    Ping: 130ms
    Jitter: 8ms
    Download: 4.11Mbps
    Upload: 0.00Mbps

    Yeah... 0.00Mbps... Sometimes it's 0.01 or 0.03... Also, sometimes if I restart the phone, it will fix itself and I get similar speeds for both download or upload, but this is rare... Most of the time the issue persists even after restarting (I've also done the 30 second restart).

    When I'm in Mexico, everything works normally and I get speeds of 60-120Mbps both ways.
    Again, if I put my SIM card in my other phones (Moto X4, BB Q5, Amazon Fire Phone) everything works normally.

    Any ideas? I love my KEY2 LE but I'm seriously considering switching to my Moto X4 because of this issue.

    Thanks!
    10-11-19 02:26 PM
  2. Dunt Dunt Dunt's Avatar
    ideas...

    Reload the OS, see if that fixes it.
    If under warranty... replace it with another KEY2.
    Get the Moto X4 is that's what your look at.
    10-11-19 03:20 PM
  3. thinkdan's Avatar
    ideas...

    Reload the OS, see if that fixes it.
    If under warranty... replace it with another KEY2.
    Get the Moto X4 is that's what your look at.
    Thank you. I already did a factory reset and the issue persists, so I opened a case with Blackberry Mobile. Hopefully a replacement unit will work right.
    Dunt Dunt Dunt likes this.
    10-13-19 03:50 PM

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