1. CrackBerry Question's Avatar
    I am having trouble unlocking my Blackberry Key One. Sometimes when it is in Sleep Mode I can not get my phone to wake up and allow me to either enter the password or to use the thumbprint scanner.
    03-26-18 06:06 PM
  2. coffee-turtle's Avatar
    I am having trouble unlocking my Blackberry Key One. Sometimes when it is in Sleep Mode I can not get my phone to wake up and allow me to either enter the password or to use the thumbprint scanner.
    Just as a test, turn on Tap to wake/sleep under Settings + Display.
    This will allow you to Double-tap anywhere on the screen to wake the device, or put it to sleep.
    Does it respond to your tapping? Are you able to use your fingerprint access after the double-tapping it awake?
    03-26-18 06:13 PM

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