1. Z10userCanada's Avatar
    The phone goes silent on ALL sounds except the ear speaker for phoning. Has happened about four times. Lasts for days and then comes back for no reason for a few days. Hard booted. Deleted Webex, what's app etc. Hard boot each time. Shut off blue tooth. All still no sound recovery.

    Software is updated. Replace phone or???

    02-12-15 08:53 PM
  2. anon(9208252)'s Avatar
    Did you do a back up and restore by chance when you updated your os.
    02-12-15 09:14 PM
  3. Z10userCanada's Avatar
    Yes I did this once before during a silence episode. Did not fix.

    Don't want to try a restore again because I lose all my group contacts and have to manually all reset.

    I have some 1800 contacts.

    I would say that I gave heard lots of people writing that z30 sound is best in business but my wife's Samsung G5 seems to outperform. Maybe I have a hardware problem.

    02-12-15 09:36 PM
  4. anon(9208252)'s Avatar
    Could be , but might be so related and the only way to check is do a back up and restore and upgrade or down grade your os
    02-12-15 10:00 PM
  5. guygardner73's Avatar
    To be honest, that sounds like a hardware problem. Maybe a loose connection.

    PassportSQW100-1/ O2 UK
    02-13-15 12:40 AM
  6. Z10userCanada's Avatar
    The sound is back this morning. I have done nothing manually to make this happen. It just back.

    I did the BBVE self tests last night with 4 of 10 audio speaker failures reported but after another hard boot there was no speakers last night.

    I kinda wonder about "the speaker wire" idea.... I am 54 and this seems way to old school in today's tech world but you never know.

    Next time it drops our an accidental but scientific drop test will likely occur.

    Thanks for the help.
    02-13-15 12:10 PM

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