1. CrackBerry Question's Avatar
    After changing my bb ID password. This message keeps popping up "The blackberry protect feature is on. Please sign in with the blackberry ID that was used to set up this device." I seem not to recall that ID. any help?
    12-10-16 09:07 AM
  2. Lusitano17's Avatar
    You need to disassociate your device from the original account.
    You MUST login in to BBPROTECT with the original username and password. And remove the phone from the BBProtect device list.
    Only then can you activate the phone with your new BBID.

    http://protect.blackberry.com

    If you have forgotten the password for your original BBID you can reset it IF you can still access your original email account associated with the initial setup.
    https://blackberryid.blackberry.com/...coverpassword/

    Posted via CB10
    12-10-16 12:15 PM
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