1. CrackBerry Question's Avatar
    I have buy second hand blackberry passport and now it lock with (protect anti-theft is on) and I cannot login ID device to this phone. Because I'm not the original setup devise.
    12-09-15 12:22 PM
  2. BB Adict's Avatar
    I have buy second hand blackberry passport and now it lock with (protect anti-theft is on) and I cannot login ID device to this phone. Because I'm not the original setup devise.
    You will need the original owner to do a complete security wipe on the phone. This will reset the phone to factory condition.

    Posted via CB10
    12-09-15 12:31 PM
  3. Rustybronco's Avatar
    Contact the owner who put the login information and password on the device and have them help you turn BB protect off.
    12-09-15 12:32 PM
  4. sir mictol's Avatar
    Do a os reload, it work with removing the protect.

    Posted via CB10
    12-10-15 03:43 AM
  5. norton666's Avatar
    If the phone is on 10.3.2 OS reload won't help. Contact the original owner.

    Posted via CB10
    12-13-15 11:53 AM
  6. conite's Avatar
    Do a os reload, it work with removing the protect.

    Posted via CB10
    No it won't.

    OP needs seller's BBID and password.

    OR, if original seller removes the device from his BlackBerry Protect (online), then OP can reboot device (using both volume keys) and will not be presented with anti-theft screen.
    12-13-15 11:56 AM

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