07-21-15 08:07 PM
37 12
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  1. moegh's Avatar
    Maybe your sim is old?
    I have an old sim and 4g doesn't work haven't upgraded yet

    CB10 - Q10
    02-20-15 08:59 PM
  2. cpontigo's Avatar
    My problem is solved. I put a 4g sim of my friend's phone and my phone didn't recognize 4g band, then I put my own Sim and "voila", my phone is on 4g.
    Thanks everybody for your help.


    Posted via CB10
    02-23-15 02:03 PM
  3. raino's Avatar
    No idea what happened, but glad it worked out.
    02-23-15 04:01 PM
  4. cpontigo's Avatar
    My 4G problem back again!

    Posted via CB10
    02-28-15 04:59 PM
  5. raino's Avatar
    Did you try anything vis a vis provisioning?
    02-28-15 05:56 PM
  6. cpontigo's Avatar
    Nope. What do I have to do?

    Posted via CB10
    02-28-15 06:40 PM
  7. raino's Avatar
    Nope. What do I have to do?
    Make your carrier believe that your Z30 is a phone that they do support. This is usually done by giving them a dummy IMEI.

    Did your carrier ever sell/support Z10s or Q10s?
    02-28-15 08:48 PM
  8. cpontigo's Avatar
    I have to do the process in a branch office

    Posted via CB10
    02-28-15 09:43 PM
  9. cpontigo's Avatar
    I called BlackBerry yesterday and they say me that My phone was activated last year. I don't know what does it mean

    Posted via CB10
    02-28-15 09:46 PM
  10. raino's Avatar
    I have to do the process in a branch office
    If this is a store, just get the IMEI from an in-store phone that shows as connected to 4G, and then tell them that you would like to activate your phone by IMEI#. When they ask you for your phone's IMEI, give them the one you wrote down.

    I called BlackBerry yesterday and they say me that My phone was activated last year. I don't know what does it mean
    Is this a used phone?
    02-28-15 10:11 PM
  11. cpontigo's Avatar
    Apparently my problem is solved. I downloaded last software version thru PC and change SIM. Then I remove SIM and my phone is on 4G.
    Thanks again for all your help

    Posted via CB10
    03-03-15 03:38 PM
  12. chern's Avatar
    10.3.2.2339 gave me the LTE/4G option.

    Posted via CB10
    07-21-15 08:07 PM
37 12

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