1. CrackBerry Question's Avatar
    I have re loaded Link, but Windows 8 will not let me open it.
    01-03-17 08:36 AM
  2. Dunt Dunt Dunt's Avatar
    I know that with some work... it does work on Windows 10 (even though officially Windows 10 isn't supported, which means Windows 8 is the officially supported OS I guess).

    Usually if you remove all items BlackBerry.... BLEND, LINK, DRIVERS, Other desktop software
    Reboot your PC
    Download latest version of LINK
    Disable all Anti Virus, Malware type programs
    As an PC Administrator - Install LINK and associated drivers
    see if it works.

    If it doesn't.... you aren't alone.
    01-03-17 08:49 AM
  3. KKrusher's Avatar
    Here is what worked for me on Win 7 home & pro. I do not have 8 or 10. I have also iTunes on those PC's for the iPads/iPhones of the family.

    If you have iTunes - the following will solve Link not working. I copied the text from the knowledge base and it worked.

    Show hidden files

    Windows 7

    Select the Start button, then select Control Panel > Appearance and Personalization.
    Select Folder Options, then select the View tab.
    Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

    “BlackBerry Link has stopped working” after updating to iTunes 12.5

    “BlackBerry Link has stopped working” after updating to iTunes 12.5
    Article Number: 000038592 First Published: October 03, 2016 Last Modified: October 03, 2016 Type: Support


    iTunes 12.5

    Back to top ↑
    Issue Tracking

    JI 1611672

    Back to top ↑
    After updating iTunes to version 12.5, BlackBerry Link fails to open with the error;
    BlackBerry Link has stopped working
    Back to top ↑
    Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

    Please note: Completing the below steps may have adverse effects on the iTunes functionality. For further information, please contact Apple support.

    To rename the iTunesPrefs.xml file;

    Turn on Show hidden files and folders
    Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
    Rename the iTunesPrefs XML file file to iTunesPrefs.old

    ​Once completed, it would be recommended to turn off Show hidden files and folders.

    Back to top ↑
    Additional Information
    Please note: Once the workaround has been completed, iTunes sync will not be available within BlackBerry Link.
    Hope it works for you.
    01-03-17 10:00 AM

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