[longtermBB]

Posted via CB10

[ProjectBrett]

so what are you trying to say?

[longtermBB]

I can't send or receive data over a mobile network on bbm. It only works over wifi. I'm hoping someone may have a fix.

Posted via CB10

[kbz1960]

Who's your carrier? Do you have the bb symbol while on data?

[Kennedy.L]

Gosh, I've been working on getting this sorted out for the last 24 hours.

Here's what happened.

I use TELUS here in Calgary.

Was in Seattle and used my Roam Mobility simcard and everything was OK. Put the TELUS simcard back in around 3:00am Sunday when I crossed the border back to Canada. I noticed I didn't have the BlackBerry logo dots in the top right corner of my home screen, beside the network coverage. Still had 4G coverage, email and browser were working fine. On WiFi the 'dots' came back and BBM was OK. Around 3pm Sunday I spent an hour on the phone w/ TELUS and they reset various things, had me try this and that, and eventually asked me to factory reset my phone and see if it worked. No luck. Got a call back from TELUS this morning and they said they would submit an investigation to BlackBerry regarding this matter. Hour later just got another call from TELUS tech and said there are BBM problems using the network (off wifi), at least now it's a known issue. I'm using 10.3.2.2168 and BBM version 10.9.6.22
TELUS said it's just BlackBerry 10 users having a problem.

I'm supposed to get a call or text when it's back up and running. I'm just glad it'll get sorted and I can stop worrying about it. Was on Kijiji looking for a new phone. Problem is out of my hands now!

See the other forums about this.