1. Chen Yi Nan's Avatar
    Hi, guys. I'm a Taiwanese Priv user who works in China. My Priv was locked for I forgot my switched-on password and keyed in the wrong password for 10 times.

    I've tried factory setup and reboot via Google account... apparently didn't work.

    Is there any other way to unlock or anywhere like Hong Kong (with number and add. would be better) I can send my Priv for fix up?

    Looking forward to receive advice... thx.

    Posted via CB10
    07-02-16 08:35 PM
  2. BB-JAM215's Avatar
    Here's what BlackBerry has to say about recovering a reset Priv:
    If you add your Google account to your device, the factory reset protection feature is turned on. To set up your device again, you must add the same Google account. If you don't use the same Google account, you can't complete the setup process.
    07-02-16 11:25 PM

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