1. Boni Mansi's Avatar
    I need to do a full reset of my phone. (Dteck60). What is the best way to have a back up on order not to loose anything? Is there a computer software to do so? On the Z30 I had the computer program. On the Android seems not the case. Thank you
    11-20-17 04:59 AM
  2. conite's Avatar
    Just make sure all of your data is cloud synced.

    After that, make sure Google cloud backup is enabled.
    11-20-17 06:56 AM
  3. Boni Mansi's Avatar
    I tried the full reset, unfortunately it doesn't move from the "checking connection" step. Seems stuck and don't go to the next step
    11-21-17 01:43 AM
  4. BB-JAM215's Avatar
    You probably need to be connected to WiFi.
    11-21-17 03:36 PM
  5. Boni Mansi's Avatar
    I'm connected to wifi. Seems a more serious issue. I have contacted the BB support centre. Let's see if they can repair.
    It looks like there is no repair centre here in china, so the only solution is to send the phone over to US.. not convenient at all with the custom checks over electronics.
    11-21-17 07:46 PM

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