02-07-18 08:54 AM
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  1. Mahsa Zarififar's Avatar
    Mahsa Zarififar
    I forgot my new password and did factory reset. Now I do not know how to activate the phone. it just show me it is connected to internet and I am able to do emergency call.
    No application and no other access to anything.

    Please let me know how I should set up my phone after factory reset.

    Many thanks
    02-06-18 04:24 PM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Did you have it setup with a Google Account? Did you try resetting/recovering your Google Account password on the web?

    Phone should be fine once your Google Account has been fixed, or once you remove the Factory Reset Protection from your account.
    02-07-18 08:54 AM
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