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My wife's z30 is on 10/10 attempt to unlock devise. She doesn't remember having a password before she setup her picture password... is there a way to try back at the picture screen.. that we know for sure.
..and to my understanding the phone will still work after the wipe if we get it wrong.
you have picture password set up but the phone is asking for another form of password strange
Not strange, if you get the pic password wrong a few times to asks you to enter the device password.. does that sometimes when it's in your pocket.
The picture password cannot be enabled unless a regular password is enabled. Once she gets the wrong password entered on the 10th try the device will wipe. There is no resetting the password attempts, there is no bypassing the password, there is no skipping the wipe. Hope she at least has a recent backup or at least synced with online services.
The device will still work after the wipe, it will just be clean and clear of user applications and data. At least you have the weekend to redo the device setup if needed.
Yeah we had it wiped.. no big deal.. just a bit of a hassle...