1. JG_Agustin's Avatar
    I tried for the first time updating to a higher OS than what my carrier offers using Sachesi. I followed the instructions and chose 10.2.1.3247 (10.2.1.2977). My carrier (Telcel) only offers up to 10.2.1.537 for the Z30.

    So after going through the procedure what happened is that my device now shows as OS version 10.2.1.3247, but as software version displays a message of "Information not available".

    I didn't use Sachesi's latest update as it crashed on two of my computers (one with XP and the other with 8.1). Used an older version, I think it was 1.3.3.

    How is this possible? Is there something wrong with the installation? Will I need to reload a previous OS? Will this affect my phone negatively?

    So far, my Z30 seems to be working fine. But since I did the update last night, I'm not yet sure how it will react throughout the day.

    Any insight would be helpful, thanks.

    Loved the Q10 but now it's Z30 power time!!!
    Attachment 294130
    08-28-14 10:27 AM
  2. w_scott's Avatar
    Are radio and OS consistent ?

    Posted via CB10
    08-28-14 12:02 PM
  3. JG_Agustin's Avatar
    Are radio and OS consistent ?

    Posted via CB10
    I got for OS 10.2.1.3247 and for radio 10.2.1.1899. Here's a screenshot.
    How is this possible "Software version: Information not available"?-img_20140829_133017.png

    Loved the Q10 but now it's Z30 power time!!!
    08-29-14 01:31 PM
  4. conite's Avatar
    That's the problem. Your radio does not match the OS. This doesn't mean it won't work (it apparently does), but it does mean that that OS/Radio combo does not correlate to a software release. Hence - unknown.

    Z30STA100-5/10.3.0.1xxx
    JG_Agustin likes this.
    08-29-14 01:39 PM
  5. conite's Avatar
    The 10.2.1.3140 radio needs to be loaded. Then you will see the correct software release pop up. Not to mention, it is a much newer radio file.

    Did you load all the apps correctly, btw?

    Z30STA100-5/10.3.0.1xxx
    08-29-14 01:48 PM
  6. JG_Agustin's Avatar
    The 10.2.1.3140 radio needs to be loaded. Then you will see the correct software release pop up. Not to mention, it is a much newer radio file.

    Did you load all the apps correctly, btw?

    Z30STA100-5/10.3.0.1xxx
    I would assume so. I downloaded the OS bar file using Sachesi and then dragged and dropped it in the Installation section.

    Could it be possible that as I downloaded the bar file with one version of Sachesi (the latest one) and ended up using a previous one for the process (1.3.3, as I mentioned the newer one crashed) the file got corrupted or didn't install properly?

    I'll be a bit busy this weekend, but next week I'll try to reinstall the OS.

    Loved the Q10 but now it's Z30 power time!!!
    08-29-14 09:48 PM
  7. conite's Avatar
    I would assume so. I downloaded the OS bar file using Sachesi and then dragged and dropped it in the Installation section.

    Could it be possible that as I downloaded the bar file with one version of Sachesi (the latest one) and ended up using a previous one for the process (1.3.3, as I mentioned the newer one crashed) the file got corrupted or didn't install properly?

    I'll be a bit busy this weekend, but next week I'll try to reinstall the OS.

    Loved the Q10 but now it's Z30 power time!!!
    You have to drag the 200 app bars over too. Not just the OS bar.

    Z30STA100-5/10.3.0.1xxx
    JG_Agustin likes this.
    08-30-14 04:23 AM
  8. JG_Agustin's Avatar
    You have to drag the 200 app bars over too. Not just the OS bar.

    Z30STA100-5/10.3.0.1xxx
    I remember seeing in Sachesi, once it finds the desired OS version, one button as "Download" (this is the one I downloaded) and I think there was another one, perhaps "Files"? I guess this is what you mean and what I missed, right?

    I'll read again the thread with the instructions for Sachesi and give it a shot again next week. Will report back to let you know how it went, thanks!


    Loved the Q10 but now it's Z30 power time!!!
    08-30-14 08:18 AM
  9. Uzi's Avatar
    08-30-14 08:22 AM
  10. JG_Agustin's Avatar
    Thank you everyone for your help! I went ahead and ran Sachesi today. This time I looked for an OS version from T-Mobile UK, skipped looking from my carrier's version.

    Everything worked this time. At first it showed the same "Information not available" message, but after a hard reset with the volume buttons it finally changed!

    It know shows 10.2.1.2977 as Software version and has the correct radio too! I can even now use the cast option for Netflix!

    Thanks all those who helped out! One less issue to deal with, at least until the official 10.3 starts rolling out!
    How is this possible "Software version: Information not available"?-img_20140901_011639.png

    Loved the Q10 but now it's Z30 power time!!!
    09-01-14 01:23 AM

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