How to PM a BlackBerry rep on here?

I am having issues on my Priv after the latest keyboard update. A BlackBerry person replied that I should go to the Forums and PM him. How do I accomplish this?

Posted via the CrackBerry App for Android

Tap on their profile name and a PM button should show up

Posted via CB10

So I go back to that comment from him and tap on his name? I just tried but I tapped on his photo instead. Let me try his name. Thanks so much.

Posted via the CrackBerry App for Android

When you tap it, it should show some new buttons near the top of the screen, I think one is profile ( my app is broken so can't really take you through it)

Posted via CB10

I just tried your suggestion and all it did was allow me to make a comment to his comment. He specifically suggested I go to the Forums to PM.

Posted via the CrackBerry App for Android

Hmm, when I do as you suggest, all that happens is a popup "select an action" and below that "reply to comment." None of the buttons on top change or enacted.

Posted via the CrackBerry App for Android

I think I figured it out. I went to my laptop and logged into my account and found where I could initiate a PM. There doesn't seem to be a way to do it from this app.

Posted via the CrackBerry App for Android