1. CrackBerry Question's Avatar
    The phone will not let me log in to BB ID
    02-25-16 05:25 PM
  2. semime's Avatar
    You haven't given much to go on but this may help:

    https://blackberryid.blackberry.com/...coverpassword/
    02-25-16 06:37 PM
  3. Tim Powell1's Avatar
    I have the right id and password but just keep getting red writing that says the Blackberry anti-theft is on. My id and password works on my pc, Q10 and Leap. Thanks.
    02-25-16 07:03 PM
  4. brookie229's Avatar
    I have the right id and password but just keep getting red writing that says the Blackberry anti-theft is on. My id and password works on my pc, Q10 and Leap. Thanks.
    Did you just purchase the device? If you did, you will have to get the seller to disable anti-theft using HIS/HER password and also disable anti-theft on BBProtect website using a PC.
    02-25-16 07:08 PM
  5. Tim Powell1's Avatar
    On the BB protect page it says - anti-theft unavailable, and I bought this phone 2 years ago. Everything has been fine until this reset.
    02-25-16 07:41 PM
  6. semime's Avatar
    Maybe hold the power button down until the device shuts down completely. Then power it back up.. see if it allows you to sign in properly. If you have the correct ID and password things should hopefully sort themselves out with that.
    02-25-16 07:57 PM
  7. Tim Powell1's Avatar
    I have restarted the phone a few times, and removed the battery too. Still the same result.
    02-25-16 08:16 PM
  8. semime's Avatar
    Did it reset to the most up to date OS? BTW, what I version is it running on?
    02-25-16 08:31 PM
  9. Sambanz's Avatar
    soo easy

    if u want wipe soo go security option and wipe phone click and done

    but if u want brand new phone soo follow this

    download ( blackberry link ) after then click phone vol up and down and lock key button long time then red light blink more stop becoz its mean ur phone software dlt after the connect ur phone to pc and open blackberry link and go to preferences ( near help option ) and click update option after then software update and install and ur phone brand new
    02-26-16 12:26 AM
  10. Tim Powell1's Avatar
    The BB os updates but I'm not sure it's doing a full wipe.
    02-26-16 09:17 AM
  11. semime's Avatar
    I'm out of ideas short of it not being the original BlackBerry ID used to set up the device.
    02-26-16 09:51 AM
  12. Tim Powell1's Avatar
    I thought when you wiped it, it was not assigned to any bbid until you log it in. Can anyone tell me how to really wipe it? I didnt realize that it retained the last id. Well I'm in now, now if someone can tell me how to change the id back to mine? Thanks guys you all have been great!
    02-26-16 03:24 PM
  13. Tim Powell1's Avatar
    It's ok I got it thanks again.
    02-26-16 03:37 PM

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