1. shamza's Avatar
    Last time I tried to wipe my BlackBerry Passport it got stuck on 98% for 5 days until I took it to BlackBerry repair, I just want to wipe of my downloaded apps and files not the whole system. Is that possible?
    04-03-17 10:15 AM
  2. CB-BB-BBM's Avatar
    Just delete them manually,
    04-03-17 10:31 AM
  3. Dmd74's Avatar
    No, there isn't the ability to that selectively delete things like that.
    04-03-17 10:32 AM
  4. shamza's Avatar
    So I have to wipe the whole system then reinstall the the phone software back? How do I do that I mean installing software back
    04-03-17 12:01 PM
  5. Rico4you's Avatar
    When you wipe make sure you remove sd card first. You can install OS via Link Re check for update, via a OTA from your data service provider or install an autoloader.
    04-03-17 12:08 PM
  6. shamza's Avatar
    Thank you, very much guys
    04-03-17 12:37 PM
  7. brookie229's Avatar
    So I have to wipe the whole system then reinstall the the phone software back? How do I do that I mean installing software back
    I would stay away from the "security wipe" if I were you. Use an autoloader and reinstall your OS back to a new state. You will have to restore your contacts and any apps that you want, but the device will run much smoother and will seem as if new. If you are doing this in order to sell your device, make sure you disable Blackberry Protect using your id and password.
    04-03-17 12:50 PM

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