1. CrackBerry Question's Avatar
    so i turn on the phone and hold the power off button and when i try to press power off or reset it won't work and i get stuck at the ''to start android draw you're pattern'' and the only way to turn off the device is to press and hold power off button and volume down button until i get a menu where i use the buttons to navigate up or down and power button to select so what should i do because the screen wont work and so is it the screen or is it the touch because before i had this problem i had something saying
    ''unfortunatley BlackBerryBide stopped'' and then after that the phone turend off and since then i had this problem if anyone know how to solve this problem please tell me it would be highly apriciated
    07-03-17 10:17 AM
  2. Bla1ze's Avatar
    One option: Press and hold the Power key for 12 seconds
    Second option: Press and hold the Power key for 32 seconds
    Third option: Reload the OS. The up and down options only matter if you're reloading your OS, as you'll see if you read the guide I outlined for you.
    07-03-17 03:27 PM

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